Before we make it yours.

Sending an idea is not placing an order.

There is no charge or obligation to submit a request. I’ll review it personally, contact you using the details you provide, and confirm the project, price and deposit with you. Designer prices are estimates pending review. Shipping, if requested, is quoted separately.

Your preferred date is a request—not a reservation. I’ll confirm availability and timing with you before we move forward. Pickup or shipping selections are preferences until we agree on the arrangement.

Deposit, design approval & changes

If your request is accepted, a deposit is required to reserve your project and begin full custom design work. Your detailed Digital Mockup is created after the deposit is received. For simpler projects, such as name signs, I may provide a basic preview before the deposit.

Review spelling, layout and details before approving your Digital Mockup. Use Request Changes if something needs adjusting. For changes after approval, or a cancellation question, contact me through your Portal so we can review the request and confirm the next step. Sending a cancellation question does not cancel the project.

Check the specific quote and project notes in your Portal before accepting. If a term or a requested change is unclear, ask me before accepting or approving.

Your contact details, photos & Portal

Your contact details, project description, design and submitted reference photos are saved with your request and used to review the project and communicate with you. Reference images may be resized before sending. Portfolio photo permission and optional follow-up choices remain separate—you can choose No for portfolio use and leave optional updates unchecked.

Your Customer Portal uses a private link rather than an account sign-in. Anyone with that link can view the project it opens. Keep it private; don’t post it publicly or share screenshots containing the link.

Questions about information you’ve shared? Contact Joshua through your Portal or the business contact card (opens in a new tab).

Pickup or shipping

Choose local pickup, shipping, or Not sure when sending your idea. A postal code helps with a quote; it does not calculate or charge postage. We’ll agree on shipping and the total with your quote. For a shipping project, confirm your delivery address in your private Portal. I’ll add tracking after dispatch. Shipping does not automatically change an agreed deposit.

Choose how you want to discuss this project separately from optional later updates. If you choose Customer Portal chat only, no email or text alerts will be sent. Save your private link and check it for replies, quotes and approvals. If you lose it, contact me so I can verify your project before restoring access.

What stays in your browser?

• General request form: saved answers can be restored in this browser for up to seven days. Reattach locally selected reference photos when returning to an unsent draft.
• Sign Designer: the design and form details are saved in this browser until cleared or replaced.
• Coin Designer: the design and quantity are saved in this browser. Pickup/shipping preferences are restored only in the same tab; your project contact preference is also kept in this tab. Other contact fields must be entered again.
• Plaque Designer: the design and pickup/shipping preferences are saved in the same browser tab. Your project contact preference is also kept in this tab. Other contact fields must be entered again.

Once you try sending a request, a separate recovery copy—including its form details and prepared images—can remain on this device so a retry can check the same request instead of creating a duplicate. A saved confirmation may also keep your private Portal link here. Use the page’s Start Another Request / Create Another Custom Design control after a confirmed send to start fresh; don’t clear a request while its send status is uncertain.

These saves are local to this browser/device, not an account backup. On a shared device, close your Portal and consider clearing this site’s browser data after confirming your request was received. Clearing browser data removes local drafts and recovery copies, not the request already sent to Willey's Works.